Privacy Policy

We collect the details you give us when you send an enquiry or book a job. That usually includes your name, contact details, and the service address where the animal needs to be removed.

When you use our website, we may automatically collect technical information such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site.

If you pay by card, your payment details are handled by our payment provider. We do not store full card numbers on our systems.

We use your information to respond to your enquiry, arrange a visit, and carry out the dead animal removal service you have asked for.

We also use it to send booking confirmations, provide updates about your job, and follow up after the work is done.

With your consent, we may send you occasional service reminders or information about related services. You can opt out at any time.

We use website data to improve our site, understand which services people need most, and keep our marketing relevant.

Our website uses cookies and similar technologies to help the site work properly and to remember your preferences.

Cookies also help us see how visitors move around the site, so we can make it easier to use. You can set your browser to refuse cookies or to alert you when cookies are being sent.

If you turn cookies off, some parts of the website may not work as smoothly, but you can still reach us through the enquiry form.

We use analytics tools such as Google Analytics to understand how people find our website and which pages they visit. These tools collect information in an aggregated way and do not identify you personally.

We may also use third-party booking, messaging, or review platforms to manage enquiries and feedback. These providers have their own privacy policies, and we encourage you to read them.

We do not sell your personal information to anyone.

We share your information only with the people who need it to deliver your service. That may include our removal technicians, our booking team, and trusted service providers such as payment processors and IT support.

We may disclose information if required by law, such as in response to a court order or a request from a government authority.

If our business is sold or merged, your information may be transferred as part of that transaction. We will let you know if that happens.

We keep your personal information only for as long as we need it to provide our services, meet our legal and accounting obligations, and resolve any disputes.

When your information is no longer needed, we take reasonable steps to delete it or make it anonymous.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure.

Our team members are trained to handle your details carefully, and we use secure systems for storing and transmitting information.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

You can ask us what personal information we hold about you, and you can request a copy of it.

If any of your details are wrong or out of date, you can ask us to correct them.

You can ask us to delete your personal information, and we will do so unless we are required to keep it by law.

You can opt out of marketing messages at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, send us a message through the enquiry form on our website. We will respond within a reasonable time.

Our services are intended for adults. We do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal information, please let us know through the enquiry form on our website and we will delete it.

We may update this privacy policy from time to time to reflect changes in our practices or the law.

When we make changes, we will update the effective date at the top of this page. We encourage you to check back occasionally.

If you have questions about this privacy policy or how we handle your personal information, we are happy to help.

You can reach us by using the enquiry form on this website.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.