01
Online Assessment
You fill in the form and describe the smell, where it's strongest, and when it started. We ask about roof access, ceiling type and whether you've seen flies. That five-minute exchange usually tells us whether it's a wall cavity, a roof void or a ceiling, so we arrive with the right gear.
02
On-Site Inspection
We walk the property with a flashlight and inspection camera, checking the roof void, wall cavities, subfloor and any crawl space. Odour is strongest closest to the carcass, so we follow it to the source. This step takes 20 to 40 minutes on a typical Melbourne home.
03
Removal and Extraction
Once we've pinpointed it, we lay plastic sheeting, put on protective gloves and a respirator mask, and remove the carcass with a grabber tool. It goes straight into a sealable container and a heavy-duty garbage bag. If the rat is behind plaster or a fixed panel, we make the smallest possible access point.
04
Disinfection and Odour Treatment
The cavity gets sprayed with disinfectant, then treated with absorbent powder to draw out residual moisture and fluids. For heavy odour we run an ozone generator for two to four hours. This is the step that stops the smell coming back a week later.
05
Sealing and Prevention Advice
We seal the entry point with sealant and mesh, then show you the other likely access spots around your home. You get a clear rundown of what to watch for over the next fortnight and how to stop the next rat getting in. The whole visit usually runs two to four hours.